Privacy Policy

Last updated on Aug 21, 2026

Privacy Policy

Last Updated: August 20, 2026

GymZX – Smart Gym Management (“GymZX”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our GymZX website, mobile application, and gym management services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use GymZX:

1.1 Personal Information

Depending on how you use the Services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Address
  • Country, state, city, and ZIP/postal code
  • Profile photograph
  • Login and account information
  • Membership information
  • Gym and fitness-related information
  • Trainer and trainee information
  • Payment and billing information
  • Invoice and transaction information

1.2 Fitness and Gym Information

GymZX may allow gyms and their authorized staff to manage information such as:

  • Membership plans
  • Membership start and expiry dates
  • Classes and workouts
  • Trainer assignments
  • Attendance records
  • Fitness goals
  • Workout activities
  • Health or fitness updates entered by the gym or user
  • Gym-related notes and records

Users should only provide information that is necessary for the use of the Services.

1.3 Device and Technical Information

When you use our website or application, we may automatically collect certain technical information, including:

  • Device type
  • Operating system
  • Browser type
  • IP address
  • Application version
  • Language and general device settings
  • Date and time of access
  • Log and diagnostic information

We use this information primarily to maintain, secure, and improve our Services.

2. How We Use Your Information

We may use collected information to:

  • Create and manage user accounts
  • Provide gym management services
  • Manage gym members, trainers, and trainees
  • Manage memberships and subscriptions
  • Track attendance and workout activities
  • Manage classes and fitness programs
  • Generate invoices and payment records
  • Process or record transactions
  • Provide customer support
  • Send important service-related notifications
  • Maintain application security
  • Detect and prevent unauthorized access, fraud, or misuse
  • Troubleshoot technical problems
  • Improve the performance and functionality of GymZX
  • Comply with applicable legal obligations

We do not use personal information for purposes unrelated to the Services unless permitted by law or with appropriate user consent.

3. Payment Information

If payments are processed through third-party payment providers, payment information may be handled directly by those providers.

GymZX may receive limited transaction information, such as transaction status, amount, payment date, and transaction reference, for billing and record-keeping purposes.

We do not intentionally store complete credit or debit card numbers unless specifically required and legally permitted for the relevant service.

4. How We Share Information

We may share information only when reasonably necessary to operate the Services, including with:

  • The gym or organization that manages your account
  • Authorized gym administrators, trainers, or staff
  • Service providers that help us operate our infrastructure and Services
  • Payment processors, where applicable
  • Hosting, analytics, security, or technical service providers
  • Government authorities or law enforcement when legally required
  • Professional advisers where necessary to protect our legal rights

We do not sell your personal information to third parties.

5. Information Access by Gyms

GymZX is a management platform used by gyms and fitness organizations.

If your account is created or managed by a gym, authorized administrators and staff of that gym may have access to information associated with your gym account, depending on their permissions and the features they use.

Questions regarding information managed directly by a particular gym may also need to be directed to that gym.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no internet-based service can guarantee absolute security. Users should use strong passwords and avoid sharing their login credentials with others.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services
  • Maintain user and gym records
  • Complete legitimate business purposes
  • Resolve disputes
  • Maintain security
  • Comply with legal, accounting, or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Request a copy of certain information
  • Withdraw consent where processing is based on consent

To make a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

9. Account and Data Deletion

You may request deletion of your GymZX account and associated personal information by contacting us.

Some information may need to be retained where required by law, for legitimate business purposes, to prevent fraud, resolve disputes, or maintain necessary transaction records.

If your account is managed by a gym, you may also contact that gym regarding information maintained by the gym.

10. Cookies and Similar Technologies

Our website and Services may use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Improve website functionality
  • Understand usage and performance
  • Maintain security

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some features of the Services.

11. Children's Privacy

GymZX is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will take reasonable steps to review and delete the information where required.

12. Third-Party Services

Our Services may integrate with or contain links to third-party services.

Third-party services operate under their own privacy policies and terms. GymZX is not responsible for the privacy practices of third-party services that we do not control.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

13. International Data Transfers

Depending on where our servers, service providers, or business operations are located, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GymZX – Smart Gym Management

Company Name: GymZx Solutions
Email: info.gymzx@gmail.com
Phone: +91 8851465390
Address: 044, Krishnapuri road, Bhairopatti, Darbhanga, Bihar 846009

For privacy-related requests, please use the subject line:

“Privacy Policy / Data Request – GymZX”

16. Acceptance

By using GymZX, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.